In order to improve the quality of face-to-face service in the Academic Services and reduce waiting times, UÉ students can schedule in-person appointments for the Academic Services.


WHERE? Santo Agostinho Building, located at Rua Duques de Cadaval, in Évora (SACBuilding)

HOW?

BY APPOINTMENT

To obtain ticket remotely for scheduling face-to-face assistance:

• access the link https://cloudq.track.pt/Common/UserSchedule.aspx?clientId=uevora, or access your student profile in SIIUE under "Scheduling"
• the appointment can be made with a maximum of 7 days in advance and up to ½ hour before the scheduled time
• when requesting an appointment at the above link, you should preferably indicate your institutional e-mail address (X @uevora.pt, where X is your student number preceded by "l" if you are an undergraduate student, "m" if you are a master's student, "d" if you are a doctoral student or "o" if you are studying another type of course)
• An appointment has always priority over a physical ticket" - based on
  Article 9.2 of Decree-Law No. 135/99 of April 22, as amended by Decree-Law No.
  73/2014 of May 13, which states: "2 - Without prejudice to the provisions
  of the preceding paragraph or any special legislation applicable, persons with
  a summons or users with a prior appointment, made in particular by telephone or
  online, have priority in attendance at the public service to which they have
  been summoned or at which they have made a prior appointment.
• you will receive an email confirming the day/time of the appointment and the ticket with the number
• on the scheduled day and time, you should go to the Santo Agostinho building and wait (on the left side of the hall for your ticket number to be called on the screen located in the hall).

WITHOUT AN APPOINTMENT

Obtain a ticket at the entrance to the building for the service point you want, then wait in the corridor for the number of the ticket to be called (the ticket indicating the room/office to which you should go)


Note: People with an online appointment always have priority over people with a physical ticket without an appointment, based on n.2 Article 9 of Decree-Law no. 135/99 of 22 April, amended by Decree-Law no. 73/2014 of 13 May, which states: "2 - Without prejudice to the provisions of the previous paragraph or special legislation applicable, holders of summonses or users with prior appointments, made in particular by telephone or online, have priority in attendance at the public service to which they have been summoned or at which they have made the appointment.


SCHEDULES

Mondays, Wednesdays and Fridays from 9.30am to 4pm
Tuesdays and Thursdays: 9.30am to 1pm


Assistance in Academic Services can be provided within the scope of:

ENROLLMENTS and AUTHENTICATION OF DOCUMENTS (questions about registration and authentication of qualifications, identification or visa documents)

ACADEMIC PROCEDURES FOR UÉ STUDENTS (Questions related to Enrollment; credits; special attendance or tuition regimes; dissertation projects/internships/project or thesis works; requests for admission to public examinations for master's or doctoral degrees)

CERTIFICATION (questions related to requests and withdrawal of diplomas and certificates)

STUDENT SUPPORT (issues related to the integration of international or national students in the UÉ, psychological support, support for students with learning support needs (NEE's), other student support programs, volunteering, school insurance, etc.)